How To Delete Lazada Account Permanently

You may want to delete Lazada account if you no longer wish to receive messages and marketing emails from Lazada. You can choose to close a Lazada account to stop receiving the SMS. But, users must also permanently delete the Lazada account for personal reasons.

Lazada generally doesn’t give direct access to delete the account but this article explains a detailed step-by-step guide to delete your Lazada account permanently and remove all your data.

How to Delete Lazada Account Permanently?

To delete Lazada account permanently you need to call Lazada customer support and request them to delete your account.

As there is no direct option to delete the account directly from the app or Lazada website. You need to raise a request to Lazada customer service.

Read Also: How To Delete Lazada Account Permanently

Also, you can only request to delete your Lazada account if there is no ongoing or pending transaction in your account. This includes Lazada Wallet/Lazada Credit balance as well. Also, it is required to remove all the money in your Lazada account and set it to zero.

Step 1: Withdraw the Account balance from Lazada

You can only request account deletion when your balance for your Lazada Wallet is zero.

1. Goto to Lazata account.
2. Tap on Lazada Wallet tab.
3. At Lazada Wallet page, click on ‘Available Balance’ to view in your Refunds section.
   
4. Then, click on the ‘Withdraw’ button.
   
5. Select an account to withdraw.
6. Enter the amount in the ‘Available deposit’ box that you would like to withdraw.
   (Please take note, the minimum withdrawal amount is RM20 and maximum amount is RM1,000 monthly with withdrawal limit twice a month.)
7. Link your bank account by adding bank information and the account holder must be under your name to ensure successful withdrawal.
8. Click on ‘Add bank account’ to proceed.
   
9. Enter your bank account information and click ‘Add bank account’ once done.
10. Click on ‘Confirm Withdraw’ button and enter OTP to complete the request.
    

3-5 working days for bank processing time is applicable before the withdrawn amount is reflected in your account.

Step 2: Delete Saved Cards

1. Click on ‘Account’ under ‘Lazada Wallet’, click on ‘View’ payment options.
2. Here remove your credit/debit card details by clicking on the bin symbol at the right-hand side.

Step 3: Settle ongoing transaction

Make sure that you have completed all your transactions, payments, refunds, or returns before deleting your account.

Step 4: Contact Customer Care to delete Lazada account

Using Website

1. Goto to Lazada Official Website
2. Login to Your Account.
3. Click Account Tab.
4. Click Chat with Customer Care.
5. Tell your reason why you need to deactivate or delete your Lazada account.

Once you have requested to delete the account, you need to open your email account that is registered with Lazada and follow the next steps further.

Using App

1. Open Lazada app on your device and login
2. Tap on Account tab from the bottom menu panel.
3. Tap on Chat with customer support.
4. Tell your reason why you need to deactivate or delete your Lazada account.

Request for Account Deletion by Sending Email

You can also delete your account by sending an email to Lazada, requesting them to delete your account from their database. Therefore, follow these steps below:

1. Open your email account that is registered with the application or website
2. Now compose an email and enter the email address help@lazada.com.
3. In the Subject section, you can type “REQUEST TO DELETE MY ACCOUNT”.
4. Then write an email requesting them to delete your account from Lazada’s database, and to wipe all your information with them, if any.

Can I recover Deleted Lazada Account?

There is no way to recover a permanently deleted account on Lazada. Deleting the account permanently removes all the credentials and records of the user on Lazada.

You can always create a fresh account using the same credentials and email address whenever you wish to. Lazada also allows you to deactivate the account.

So, you can activate it back again and all the data and information for the account will be restored.

How long does It Take Lazada To delete your account?

Lazada deletes your account after seven days from the date you send a request to delete the account. Lazada calls it ‘colling period’. During the ‘cooling period’ you can re-claim your account by simply logging in to the Lazada website or App.

Once the period is over, the account will be deleted permanently and cannot be recovered.

Account deletion will be automatically processed after the cooling period, and you will be notified via your registered SMS and/or email after the completion of the account deletion.

Why can’t I delete my Lazada account?

Before you proceed to delete your Lazada account you are required to withdraw or transfer the wallet balance on your Lazada account and make it zero.

Also, you need to remove the credentials like card and bank information from the profile. Any pending transaction or order on Lazada will keep you from deleting your Lazada account.

Can I order in Lazada without account?

No, it is not possible to place an order on Lazada with an active account. Anyone with a valid Email address and phone number can create a Lazada account for free. 

How do I contact Lazada customer service Philippines?

The Lazada contact is in the Philippines. You can also reach them by phone, email, or chat. To contact them by phone, call (02) 730-1000. To contact them by email, send an email to cs@lazada.com. To contact them by chat, go to the Lazada website and click on the “Live Chat” button.

Deactivating or Deleting Lazada-What is the difference

Deactivation of Lazada account simply puts the account on hold and all the data while all the credentials and transaction or wallet balance are there. You can simply re-activate the Lazada account by logging in back to your Lazada account using your login credentials.

Deleting Lazada account is irreversible and once deleted, it is not possible to recover it. Also, you need to clear all pending transactions and remove the wallet balance from Lazada wallet to a valid bank account.

Reasons To Deactivating or Deleting Account on Lazada

• There is abnormal activity in your Lazada account.
• It’s rare to shop online anymore.
• Forgot your email address, password and so on, but don’t have access to that email anymore.
• And so on.

Final Words:

Founded in 2012, Lazada Group is Southeast Asia’s leading eCommerce platform. With a presence in six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. It’s the flagship of Alibaba Group. 

It’s a popular e-commerce service that has 100’s of products. Besides being so popular you might wish to delete the Lazada account. 

To delete the Lazada account you need to remove all the pending transactions and orders. Also, it is essential to withdraw the wallet balance from the Lazada wallet to a valid bank account. Once done you can request Lazada customer support to delete your account permanently.

The account will be deleted once your request for account deletion is accepted. Remember, this is an irreversible process and it is impossible to recover the deleted account.